向美国驻成都总领事馆赞扬美国惠普中国公司的成果(转载)(转载)

　　自从2016年04月19日收到中国惠普在线商城（官方）订单货物—惠普条记本（ENVY 17-r004TX）条记本后，我的悲伤维权路就起头了。

　　1、刚收到新条记本后，利用中发现大约在光驱下方位置处，会时不时闻声条记本内部发作“滋滋”响声。

　　2、三日后，经与官方联络，收到其短信指引（手机保留），喊我先往指定维修点检测下。第一次往维修点检测，维修人员A某（不晓得名字，用A取代）开机运行下了，简单的看了看、听了一听，然后告诉我，应该没什么大问题，你回家往利用几天在来。

　　3、4月30日中午1时摆布，第二次来到维修点，再次要求检测，并要求翻开机器详尽检测。维修人员B某，竟然在不清洁的工做台上随手将新条记本反过来（工做台不扫除、不垫任何工具），起头拆机。拆机到最初两颗螺丝时，竟然又拧花了，还因用力过猛，使得底部外壳于工做台发作往返摩擦，挂出一个大刮痕，和一个明显的摩擦面，两处擦刮。

　　4、剧情就如许起头了，该维修人员B某。刚起头还言辞摆布躲闪神采慌张，颠末几分钟后，立即来个剧情大反转，阐明道“是不是你给我的过后就已经刮花了”，“那螺丝似乎你本身动过是吧”。。。。

　　5、随后，我噩梦般的维权路就起头了，从4月30日打德律风给官方赞扬至今，不下30个德律风（我本身都录了音，留做证据）。官方绕啊绕啊，中心意思就是“你在往阿谁维修点，检测检测，如果有机械性毛病，就给你换。”，广阔童鞋们请重视，往维修点维修检测原来就是“三包”售后办事的义务，不需要官方避重就轻的说处理“计划”。外壳刮伤呢？条记本螺丝拧花呢？那些责任谁来负？，官方妹妹用温存有力的声音说到“先生,你别焦急，你有证据能证明吗？”（剧情开展到那里，实TM超卓），我只能压住火气，说到“我拿不出”，然后在反问一句，那位B某就能证明是我刮花的？我拧花的？后来官方妹纸又说到那可能是个误会，便做了连线B某，停止三方通话证明。（我，官方妹纸、B某维修师）通话证明内容中，除了B某辩白刮花外壳和拧花螺丝的失误外，还说能够在碰运气能不克不及再次想办法翻开螺丝（之前说的是只要硬掰开）。天啊，“尝尝”的维修计划。我也是醒了。

　　6、30多通德律风、半个月的期待处置，成果就是，无限纠缠，次次打太极。

　　7、那几天百度了一下惠普，才晓得，本来惠普暗中汗青，一大堆“显卡门”“蟑螂门”“电池门”触目皆是。对此我非常懊悔购置了惠普，之前家里用的是“X尔”品牌电脑，08年买的，到如今没有任何问题，除了有些过时和老化。

　　8、在此发帖，是想请广阔网友赐与搀扶帮助，指点维权办法（法令告状也行）。目前我已经向四川315消费者维权网写了赞扬信（还未回复），辽宁辽宁315消费者维权网我赞扬的是惠普中国大连唤喊中心（就是客服）辽宁315消费者维权网（已回复，不在查询拜访范畴内）。同时还向美国驻成都总领事馆，写了一封邮件表达抗议（固然晓得那是然并卵）。

　　9、关于美国惠普总部，它美国旧金山硅谷。可惜我本人社交范畴有限，联络不上其总部。若有在美国或晓得其美国总部联络体例的伴侣，请将我英文版本的赞扬信，转交一下。谢谢了。（当然颠末“维修门”事务后，发现惠普仍是有长处的，第一：收到货款后发货特殊快，仅用三天就收到电脑了。第二：客服妹纸，声音温故意态特殊安然平静，太极高手。）

　　10、To whom it may concern:

　　I am Mr Cheng, a client of HP in China. Now I am writing this letter to complain about the awful service of a HP authorized repair center in Mianyang, Sichuan, and show my disappointment on the responses of HP Customer Centre to my issue.

　　I bought a laptop from HP online store of China (:

　　Laptop: HP ENVY 17-R004TX (Order No. HPI201568284)

　　Price: 8711.00 RMB

　　Invoice Number (value-added tax invoices): 14148479

　　However, three days after I received this laptop, I could heard abnormal buzzing noise from CD-ROM disk drive when I was using it. On 4-21-2016, I contacted with HP official customer service of China, and was told that I can have a quality detection at HP authorized repair center in Mianyang, Sichuan. So, I went to the repair center that day. A staff booted my laptop, and checked it just by looking and listening, then told me that “ the laptop should be no big problem, you can use it, and come here to check it again several days later”. However, when I went back home, the buzzing noise was still there. So, on 4-30-2016, I went to that repair center again. This time I told the staff that I want my laptop to be checked carefully by disassembling it. But the staff screwed it up, he not only abrased the laptop, but also broke the inside screw by twisting it too much. But he didn’t admit it was his fault, he was trying to shirking his responsibility by saying “the laptop may have already been abrased before you come here, and somebody else may twisted the screw”. It is ridiculous! From 4-30 to now, I have contacted with HP official customer service for several times, and they refused my claim for exchanging a new one or repairing this laptop at factory. They told me that I can have the quality detection again, but they won’t take the responsibility for abrasion. On 05-06-2016, I received a call from HP Global Contact Centre (Dalian), customer service staff told me again that I cannot have a factory repair for this laptop, and he hung up the phone rudely. I felt very angry and disappointment about this.

　　Here I have the history of incoming calls and the recording of phone calls with HP customer service (before recording, I have told the HP staff that I will record the whole conversation as the evidence which may be provided to HP headquarter in U.S., China Consumers Association, etc. )

　　To solve my issue, I want HP to exchange the laptop (we can have a compromise on postage), or repair this laptop at factory (removing the abrasion, replacing the broken screw, and detecting the abnormal noise), and provide me the testing report, but I will not pay for postage.

　　I sincerely hope that HP will take my issue seriously, and don’t let the issues like “Computer graphics card adverse events” and “Battery events” happen again. And, I believe HP is good-reputation transnational corporation that will protect the customers’ benefit. Thank you.

　　Hope to hear your responses as soon as possible.

　　Contact information:

　　Mr Cheng

　　Email: 16412601@电话.com